Exclusive Gift Certificate In Stores

Are you looking for the perfect gift that will please your loved ones? Do not search anymore ! Our gift certificates will allow you to offer a unique personalized look creation experience in stores.

Why choose our Gift Certificates?

• Freedom of choice : With our gift certificates, offer the freedom to choose the perfect piece that will complete their wardrobe. They can be used in our physical stores located in Québec – Place de la Cité and Thetford Mines – Carrefour Frontenac.

• Shopping Experience : Our sales spaces are designed to provide an exceptional shopping experience. We are known for our personalized service and style advice! We create unique looks that reflect each of our clients.

• Trendy Boutiques : Our stores offer a carefully curated selection of the latest collections and must-have items for today's fashion.

💻 How to Make an Online Purchase ?

Although our gift certificates are intended for use in stores only, you can easily acquire them online. Choose the amount that suits your budget and add it to your cart. Next, you need to enter your shopping cart and click on "please leave your special instructions here" then enter your loved one's full name. You will receive your gift certificate by mail to the delivery address indicated in your order.

Return (At customer’s expense)

1) Complete the following return form: https://viragemode.com/a/return

2) Once the form is completed and the return is approved, you will receive return instructions by email (in store or by carrier depending on the option of your choice).

3) Upon receipt of the package, we will issue a refund.

** Returns for online purchases can be made by a carrier or in store, follow the instructions given in the email that will be sent to you once the form is completed.

Return (defective/error items, at our expense)

1) Send an email to info@viragemode.com containing:

1. Your order number.
2. Your name.
3. The reason for the return.
4. A photo of the defect if applicable.
5. The error in the order if applicable.

2) A pre-paid return label will be sent to you by email. Stick the label on the package and schedule the pickup with the transport company (reuse the same packaging).

SHIPPING AND DELIVERY

Delivery in Canada is free on purchases of $75 or more. For purchases below $75, delivery charges of $7 + taxes apply & are assumed by the customer. For all orders outside of Canada, additional transport costs may be added as well as customs fees. It takes 2 to 8 business days for the customer to receive the package in Canada. Orders outside of Canada will be received within 20 business days. Virage Mode is not responsible for delivery delays during shipping.

RETURN AND REFUND POLICY

For any refund request, please complete the following return form: https://viragemode.com/a/return

Simply fill out the short returns form in the “Returns Center” section. An authorization code (RMA) will then be sent to you and this code must be written on the side of the package containing the return. You have 10 days following receipt of the package to contact us and return the package. No refunds or exchanges will be possible beyond this period. The returned product must be in its original condition, i.e. it must still bear its label and must not have been worn and/or washed. As soon as Virage Mode has received the returned item, it will be refunded to you according to your payment method. When a return is not linked to a defect in the item or an item error in the order, the total transport costs are assumed by the customer and not by Virage Mode. Products on sale are neither refundable nor exchangeable.

In the case of a defective item, take a photo of the item in which the defect can be seen and send it to us by email, mentioning the defect. In this situation, the return shipping costs will be covered by Virage Mode and a return label will be sent to you by email. The item will be refunded as soon as Virage Mode has the package in hand.

For items that were purchased in store, these are only refundable in store.

If you have any questions regarding the return and refund policy, contact us by email: info@viragemode.com or directly in store at (418) 338-5252.